Terms and Conditions

Imegre Creative Solutions reserves the right to change prices, colors, materials, specifications and quantities in our catalog, website, or elsewhere without notice or obligation. Imegre Creative Solutions reserves the right to charge for AAs (Author’s Alterations) to proofs that have already progressed beyond the initial proofing stage. AAs are billed at $100 an hour with a minimum AA fee of $100. Prices quoted in our website do not include freight. All shipping is FOB Lake Isabella, CA. unless indicated otherwise. Quoted or acknowledged delivery dates are only estimated dates of delivery. Imegre Creative Solutions specifically disclaims liability for delays in delivery and any resulting consequential damage or losses. Imegre Creative Solutions maintains offices and facilities in several states and charges applicable sales tax when appropriate, as required by law. Imegre Creative Solutions is not responsible for loss or damage to the product once any product has left Imegre Creative Solutions’s premises.

Imegre Creative Solutions maintains offices and facilities in several states and charges applicable sales tax when appropriate, as required by law.

Payment terms

Imegre Creative Solutions accepts cash, check, money order, VISA, MasterCard, Discover, and American Express.

Companies requesting credit must fill out a credit application before any order can be processed. A purchase order is required before any open account order can be processed.

Should any amount remain outstanding after its due date, interest shall run on said amount from the initial billing date at the rate of one percent (10%) per month (120% per annum) and shall accrue daily. In addition to the foregoing, the customer shall pay any and all costs, fees, charges or expenses of every nature (including without limitation Imegre Creative Solutions’s reasonable legal fees and litigation/arbitration fees and costs) incurred by Imegre Creative Solutions in recovering any amounts owed to it by the Customer.

Order cancellation

Imegre Creative Solutions reserves the right to refuse or cancel any order.

Intellectual Property Rights Protection

The customer represents and warrants to Imegre Creative Solutions: (a) that it is the true and rightful owner of, or is licensed or otherwise possesses legally enforceable rights to use the registered and unregistered rights, titles, and interests in and to any United States or foreign trademarks, service marks, trade names, copyrights or other intellectual property rights relating to the materials provided to Imegre Creative Solutions by the customer under this agreement, including but not limited to the right to reproduce, manufacture and otherwise use the materials; (b) that the customer and Imegre Creative Solutions are not, or will not be, as a result of the execution and delivery of this agreement or the performance by Imegre Creative Solutions of the obligations hereunder, in violation of any intellectual property rights of third parties; and (c) that no claims with respect to the customer’s intellectual property rights or third party intellectual property rights in the materials are currently pending, nor to the knowledge of the customer, are threatened by any person, nor, to the customer’s knowledge, do any grounds for any claims exist.

Customer agrees to indemnify, defend, protect, and hold harmless Imegre Creative Solutions and its subsidiaries and their respective officers, directors, agents, affiliates, distributors, franchisees, and employees (collectively, “indemnified parties”) against any liabilities, losses, claims, damages, punitive damages, causes of action, lawsuits, administrative proceedings (including interest from the date of such damages), and costs and expenses (including without limitation reasonable attorneys’ fees and disbursements of every kind, nature, and description) (collectively, “damages”) suffered, sustained, incurred, or paid by the indemnified parties in connection with, resulting from, or arising out of, directly or indirectly (i) any claim, demand, proceeding, or lawsuit by a third party based on any assertion that the services provided to the customer under this agreement breaches the patent, copyright, trademark, trade secret, or other proprietary right of such third party and (ii) any breach of any representation or warranty of the customer set forth in this agreement or the form, Intellectual Property Ownership Agreement, Purchase Order, or in any other form or document in connection herewith.

Imegre Creative Solutions reserves the right, at its sole discretion, to investigate the ownership of any and all materials provided hereunder.

The customer agrees to provide Imegre Creative Solutions, upon request, all necessary documentation of ownership or other legal rights, including without limitation all pertinent copyright and licensing information. By reserving these rights, Imegre Creative Solutions does not in any way assume an obligation to investigate or verify ownership of any materials provided by the customer, and Imegre Creative Solutions may rely on the customer’s representations and warranties herein and provided under Imegre Creative Solutions’s Intellectual Property Rights Form even if Imegre Creative Solutions investigates such ownership.

If Imegre Creative Solutions determines, or has reason to believe, that the customer does not have the authority to produce the products sought hereunder, Imegre Creative Solutions will have no further obligations to the customer to provide any products or any other services with respect to such materials, and Imegre Creative Solutions will return such materials to the customer.

Pricing and delivery

The customer’s order will be delayed if the customer has failed to provide to Imegre Creative Solutions all necessary materials.

The customer’s order will be delayed if the customer has failed to provide to Imegre Creative Solutions all necessary materials. Quoted or acknowledged delivery dates are only estimated dates of delivery. Imegre Creative Solutions specifically disclaims liability for delays in delivery and any resulting consequential damage or losses.

In the event a client fails to pay within ninety (90) days for any work completed, or in the event a client fails to accept delivery or pick up his finished product within ninety (90) days from completion, Imegre Creative Solutions has the right to sell, dispose of, destroy or use any such material on hand in any way Imegre Creative Solutions chooses without any liability by Imegre Creative Solutions to the customer or others.

Imegre Creative Solutions assumes that the client has backups or originals of all content (including without limitation masters, graphic files, multimedia files, video files, and audio files) provided in digital electronic. As such, Imegre Creative Solutions is not obligated to return such electronic content to the customer upon completion of the order. Imegre Creative Solutions will return original artwork, photos, transparencies, etc. furnished by the client upon completion and payment of the order.

While Imegre Creative Solutions will treat the customer’s materials with the utmost care, Imegre Creative Solutions specifically denies liability for damage or loss due to fire, casualty, or negligence while the customer’s materials are in the care and possession of Imegre Creative Solutions.

Customer’s materials stored in Imegre Creative Solutions’s premises are not insured and are stored strictly at the customer’s risk. The customer agrees to carry insurance coverage for its materials while at and in transit to and from Imegre Creative Solutions’s premises.

Payment terms

Imegre Creative Solutions requires a deposit of 50% of the quoted purchase price. The balance of the purchase price, subject to a five percent (10%) production under or over run, is due upon completion of the order, before shipping.

If replication orders are prepaid in full, including freight and applicable taxes, any overs will be at no charge. Reorders, rush orders, and printed materials, must be prepaid in full, including freight and any applicable taxes. Direct mail fulfillment orders always require postage to be paid before mailing. The customer will be informed of the exact postage after we receive customer’s mailing list.

For any other special direct mail services or materials, including mailing lists and data processing charges, the customer will be given an estimate of these charges prior to work being started on this portion of the project.

Warranty of product, limitation of liability, and indemnification

Imegre Creative Solutions guarantees the customer’s satisfaction with art and content proofs. If Imegre Creative Solutions cannot satisfy the customer, Imegre Creative Solutions will refund the entire deposit amount if customer wants to cancel the project. However, once proofs are approved Imegre Creative Solutions will charge for all work and services performed, even if the project is subsequently canceled.

Imegre Creative Solutions warrants that material produced and delivered by Imegre Creative Solutions meets Imegre Creative Solutions’s standard specifications for the material or such other specifications as described in this catalog and meets generally accepted industry standards.

All custom-manufactured and/or printed Imegre Creative Solutions products are unconditionally guaranteed against defects in quality and workmanship. If any custom-manufactured product produced by Imegre Creative Solutions from or through the use of materials is found to be defective in quality, or is shipped or labeled in error, Imegre Creative Solutions will replace or repair defective product and/or correct error in shipment or labeling at its own expense or, at Imegre Creative Solutions’s option, refund to customer part or all of the purchase paid to Imegre Creative Solutions, on the condition that a) written notice of such defect or error is received by Imegre Creative Solutions at its office within thirty (30) days after shipment by Imegre Creative Solutions to customer, and b) the defect or error did not result from a defect or error in the materials supplied by or on behalf of the customer. If said notice is not received by Imegre Creative Solutions within the date indicated above, Imegre Creative Solutions will be deemed to be released by the customer from any and all liability.

The customer shall return any defective product to Imegre Creative Solutions should Imegre Creative Solutions so request. No merchandise may be returned to Imegre Creative Solutions without written return authorization by Imegre Creative Solutions. Product reruns or purchase price refunds will be prorated based on the quantity of defective merchandise returned. Prior to returning any product, you must obtain an RMA (return merchandise authorization) number from Imegre Creative Solutions. The RMA number must appear on your address label. Imegre Creative Solutions reserves the right to refuse delivery of any item returned without an RMA number.

Imegre Creative Solutions is not responsible for any loss of revenue or profit or other financial damages of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason whatsoever.

Order cancellation

Orders for products not yet manufactured by Imegre Creative Solutions may be cancelled by either party at any time. The customer will be responsible for all costs incurred by Imegre Creative Solutions related to pre-manufacturing or manufacturing of any product, prior to receipt of notice of cancellation. After such cancellation, the customer’s materials and any completed product may be delivered to the customer only after all sums owed to Imegre Creative Solutions have been paid in full by cash or check.

THIS EXPRESS WARRANTY SHALL EXTEND TO ONLY CUSTOMERS OF Imegre Creative Solutions AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. Imegre Creative Solutions’s liability under this warranty extends solely to the obligation to repair or replace a covered product. Imegre Creative Solutions’s liability under this warranty shall not exceed the cost of the covered product. The foregoing warranties are exclusive and are in lieu of all other warranties whether written or implied including warranty of merchantability in other respects than expressly set forth above and warranty of fitness for a particular purpose. Further, Imegre Creative Solutions shall have no liability for any consequential or punitive damages or losses to customer or anyone else, under any theory, for defects in material or workmanship or any other reason whatsoever.